COMPANY SNAPSHOT
Oman Housing Bank (SAOC) was established on as an Omani stock company, as successor of Oman National Housing Development Co., which had been involved in housing financing in Oman since 1974. The bank has 9 branches across Oman incuding the HeadQuarters in Muscat.
PROBLEM STATEMENT
The bank faced challenges in
The Bank Selected ManageEngine Servicedesk Plus to address all the desired needs in service management.
SOLUTION
As part of digital transformation and new ways of working in the bank, means that IT department need to prop up business-critical systems and deliver enterprise services to employees around the clock. Without an effective service management platform that aligns with industry-standard best practices, IT and enterprise departments in banks face an uphill battle in managing services and delivering a remarkable end-user experience. The bank choose ManageEngine Servicedesk Plus as IT Services Management Solution.
BENEFIT
The Bank has a greater insight into its IT Infrastructure and is very proactive in providing the required services to its stakeholders.
Compliance Audits have become very easy. Reports are available at any point in time. The bank has benefited Proactive incident management, effective asset management, resilient service delivery and risk free change management. The robust Service Desk platform will address all the IT Service management needs with comprehensive Knowledge Management and to provide better services.
KEY SUCCESS FACTOR
The key success factor turned to be the Customer knowledge on the ITSM and the exact needs which they wanted to implement in the system. This made the work better for KICT team to implement the same.
The KICT Professional Services Team is trained on the ManageEngine Servicedesk plus, for which KICT has invested in research by setting up Labs for ManageEngine Products wherein the customer scenario is stimulated, which helps in providing the exact solution that the client is looking for.
